Privacy Policy for CoffeeGrab Limited

CoffeeGrab Limited ("CoffeeGrab," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and services (collectively, the "Service"). By accessing or using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

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1. Definitions

  • "User" refers to anyone who accesses or uses the Service, including both Customers and Café Partners.
  • "Customer" refers to individuals who use the Service to order products from Café Partners.
  • "Café Partner" or "Merchant" refers to cafés or businesses that offer products through the Service.
  • "Personal Data" refers to any information that identifies or can be used to identify an individual.
  • "Anonymous Data" refers to data that does not identify an individual directly and cannot be linked back to them.

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2. Information We Collect

2.1 Personal Data

We may collect the following Personal Data when you use our Service:

  • Account Information:
    • Customers: Email address, hashed password, first and last name (optional).
    • Café Partners: Business name, contact details, address, and any required licences or permits.
  • Payment Information:
    • We use secure third-party payment processors to handle your payment transactions. We do not store your full credit or debit card details on our servers.
  • Location Data:
    • With your consent, we collect your device's precise location to suggest nearby cafés and fulfil your orders. You can disable location services in your device settings.
  • Contact Information:
    • If you contact us for support, we may collect your name, email address, phone number, and the content of your communication.
  • Order Information:
    • Details of the orders you place, including items ordered, preferences, and special requests.

2.2 Anonymous Data

We automatically collect Anonymous Data when you use our Service:

  • Device Information:
    • Device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data:
    • Information about how you interact with the App, such as features used, pages visited, and the time and date of your visits.
  • Log Data:
    • Technical details, including IP address (anonymised), browser type, and error reports.

2.3 Cookies and Similar Technologies

  • Cookies:
    • We use cookies (small text files stored on your device) to enhance your experience, understand user behaviour, and improve our Service. Cookies allow us to recognise you when you return to the App and remember your preferences.
  • Firebase Analytics:
    • We use Firebase Analytics, a service provided by Google, to collect and analyse Anonymous Data about the usage of our App. Firebase Analytics collects data such as how often users visit the App, what pages they visit, and what actions they take.
    • Data Collected by Firebase Analytics includes:
      • Device information
      • In-app activity and engagement
      • Usage patterns and preferences
    • Use of Data:
      • This data is collected automatically and is essential for the functioning and improvement of the Service.
      • The data is anonymised and aggregated; it does not identify you personally.
    • Opt-Out Options:
      • As this data is anonymised and cannot be used to identify individual users, there is no opt-out option for its collection.

3. How We Use Your Information

3.1 Personal Data

We use your Personal Data for the following purposes:

  • Service Delivery:
    • To create and manage your account.
    • To process and fulfil your orders.
    • To facilitate payments through third-party payment processors.
  • Communication:
    • To send you confirmations, invoices, technical notices, updates, security alerts, and support messages.
    • To respond to your inquiries and provide customer support.
  • Personalisation:
    • To personalise your experience by suggesting relevant cafés, products, and offers based on your preferences and location.
  • Improvement and Development:
    • To analyse usage trends and improve the App and our services.
    • To develop new features and services.
  • Legal Obligations:
    • To comply with legal and regulatory requirements.

3.2 Anonymous Data

We use Anonymous Data for:

  • Analytics:
    • To understand how users interact with the Service and to improve user experience.
    • To monitor and analyse usage and trends to enhance the functionality and security of the App.
  • Aggregated Insights:
    • To generate anonymised and aggregated data for business purposes, including sharing with third parties such as dairy companies or industry partners for research, marketing, and analytical purposes. This data will not identify individual users.

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4. Legal Basis for Processing Personal Data

We process your Personal Data based on the following legal grounds:

  • Consent:
    • Where you have provided consent for processing (e.g., enabling location services or receiving marketing communications).
  • Contractual Necessity:
    • To perform our contract with you, such as processing orders and payments.
  • Legitimate Interests:
    • For our legitimate interests in improving and securing the Service.
  • Legal Compliance:
    • To comply with legal obligations.

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5. Sharing Your Information

We may share your information with:

5.1 Third-Party Service Providers

  • Payment Processors:
    • We use secure third-party payment processors to handle payment transactions. They have access to Personal Data needed to perform their functions but may not use it for other purposes.
  • Firebase Analytics:
    • Google, as the provider of Firebase Analytics, may have access to Anonymous Data collected through their services. This data is used to analyse and improve our App's performance.
  • Other Service Providers:
    • Providers that assist with data analysis, customer support, hosting, and other services. These providers are obligated to comply with our privacy standards and are only permitted to use your information for the purposes we specify.

5.2 Café Partners

  • We share necessary order details with the Café Partner you order from to fulfil your order. This includes your name, order items, special requests, and pickup time.

5.3 Legal Requirements

  • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.4 Business Transfers

  • In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction, subject to the acquirer's privacy policy.

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6. Data Retention

  • We will retain your Personal Data for as long as necessary to provide the Service and fulfil the purposes outlined in this Privacy Policy.
  • We may retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

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7. Your Rights

7.1 Access and Correction

  • You have the right to access and update your Personal Data at any time through your account settings.
  • If you need assistance, you can contact us at privacy@coffeegrab.com.

7.2 Deletion

  • You may request the deletion of your Personal Data by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

7.3 Opt-Out of Marketing Communications

  • You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by adjusting your account settings.

7.4 Location Data

  • You can control the collection of location data through your device settings. Disabling location services may limit certain functionalities of the App.

7.5 Cookies and Anonymous Data Collection

  • Cookies and Anonymous Data:
    • We collect Anonymous Data to improve our Service and provide a better user experience.
    • As this data does not identify you personally and is essential for the functioning of the Service, there is no option to opt out of its collection.
    • If you do not agree to the collection of Anonymous Data, please discontinue the use of the App.

8. Security

  • We take reasonable administrative, technical, and physical measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
  • Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

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9. International Data Transfers

  • Your information may be transferred to—and maintained on—servers located outside of your region, province, country, or other governmental jurisdiction where the data protection laws may differ.
  • By providing your information, you consent to such transfers in accordance with this Privacy Policy.

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10. Children's Privacy

  • Our Service is not intended for children under the age of 16.
  • We do not knowingly collect Personal Data from children under 16. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us. We will take steps to delete such information.

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11. Third-Party Links

  • Our Service may contain links to third-party websites or services that are not owned or controlled by CoffeeGrab.
  • We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any Personal Data.

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12. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.
  • We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."
  • We encourage you to review this Privacy Policy periodically for any changes.

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13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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